Shipping Processing Time
We are committed to shipping your order within 2-3 business days. Orders are not shipped on weekends or holidays. Orders received on Friday's after 3:00pm PST will be processed the following Monday morning. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Our shipping calculator is located at check-out. All shipping options will be made available for your selection. The most common method is U.S.P.S. (United States Postal Service). Please allow 3-10 business days for standard domestic delivery. Orders that qualify for U.S. free shipping will be shipped via USPS with tracking and insurance. Expedited or alternative carrier shipping charges will be calculated at check-out.
Accurate Address Information
Please verify all of your shipping and billing information when you place your order. Please make sure to include your apartment, suite, unit, room or space number to ensure proper and timely delivery of your order. We are not responsible for lost or stolen packages. You must file a claim with the carrier directly so please verify your information prior to placing your order.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours and will be emailed to you.
Damaged, Lost or Stolen Packages
Please know that we are not responsible for damaged, lost or stolen packages. Should you suspect your package is lost. Please do the following:
- Contact the delivery service to check on the status of the delivery.
- Email us at gelonails@mail.com so we can also check on our end.
- Contact your local delivery carrier to see if they have a hold on the package.
- Several days after expected delivery; file a claim with the delivery service.
Should you suspect your package is stolen. Please do the following:
- File a police report
- Contact the delivery service and file a theft report
- Contact your credit card company to see if you are covered under a purchase theft protection
- contact us at gelonails@mail.com to let us know what happened and to see if we can be of assistance.
Should your package arrive damaged, please do the following:
- File a claim with your delivery service.
- Please save all packaging materials and damaged goods before filing a claim.
- Contact us at gelonails@mail.com to let us know what happened and to see if we can be of assistance.
